Suppa Cleaning Solutions provides:

• Residential Cleaning
   
• Commercial Office Cleaning
   
• Industrial & Warehouse Cleaning
   
• Post-Construction / Builder Cleans
   
• Event Cleaning (Pre & Post Event)
   
• End-of-Lease Cleaning
   
• Specialist Deep Cleans (as quoted)
   

All staff:

• Provide proof of identity and right to work in Australia
   
• Undergo background checks and vetting
   
• Are trained in WHS and safe work practices
   

Vetting documentation is confidential and will not be disclosed due to privacy legislation.

In the event a scheduled cleaner is unavailable due to illness or unforeseen circumstances, Suppa Cleaning Solutions will endeavour to provide a suitable replacement.

All quotes are based on estimated labour hours.
Example: 1 cleaner for 4 hours = 4 labour hours.
2 cleaners for 2 hours each = 4 labour hours.

For Commercial, Industrial, Office, Warehouse and Post-Build Cleaning:

• Access must be provided at agreed times.
   
• Site must comply with Workplace Health & Safety standards.
   
• All hazardous materials (including sharps, chemicals, construction debris not quoted) must be disclosed prior to service.
   
• Builders must ensure the site is safe, compliant and free of active construction hazards before cleaning commences.
   
• Event cleaning scope must be confirmed in writing prior to service.
   

Failure to disclose hazards may result in additional charges or cancellation of service.

If you are dissatisfied with any service provided, you must notify Suppa Cleaning Solutions within 12 hours of completion.

We will assess the concern against the agreed cleaning specification.
If deemed valid, we will return to rectify the issue at no additional cost.

Refunds are not automatically provided where re-attendance has been offered.

• Payment is due strictly within 7 days from invoice date unless otherwise agreed in writing.
   
• Commercial contracts may operate under agreed trading terms.
   
• Late payments may incur interest at 10% per annum.
   
• All debt recovery costs, including legal and collection fees, will be borne by the client.
   

One-Off Services:

• Minimum 2 business days’ notice required.
   
• Less than 2 business days’ notice: 50% of service fee.
   
• Less than 1 business day: 100% of service fee.
   

Ongoing Services:

• 7 days’ written notice required.
   
• Insufficient notice: 50% of scheduled services within that period.
   

Rescheduling within the same calendar week may avoid fees where availability permits.

Cancellation fees may be waived at management discretion in genuine emergencies.

Clients must ensure access is provided at the scheduled time.

If access is denied and no notice given:

• A 100% lock-out fee applies.
   

Keys left in unsecured locations (letterbox, under bins, etc.) are at client risk.

Clients must provide a safe working environment.

• Pets must be restrained.
   
• Cleaners will not use ladders beyond safe height limits.
   
• Biohazards (vomit, faeces, sharps, bodily fluids) are not included unless quoted for specialist cleaning.
   
• Cleaners may photograph hazards or pre-existing damage for documentation.
   

If unsafe conditions are identified, cleaners may cease work and full service fees may apply.

Wear and tear refers to natural deterioration over time and is not considered damage.

Suppa Cleaning Solutions is not responsible for:

• Pre-existing conditions
   
• Normal wear and tear
   
• Undisclosed fragile or delicate items
   

Damage caused by negligence will be reviewed and managed in accordance with our insurance policy.

Public Liability and Employer’s Liability insurance is maintained at all times.

Clients agree not to directly employ or engage Suppa Cleaning Solutions staff for a period of 12 months from introduction.

Before and after photos may be taken for:

• Quality control
   
• Documentation
   
• Bond cleaning evidence
   
• Builder handover records
   

Photos remain property of Suppa Cleaning Solutions.

Monday – Friday: 7:00am – 5:00pm
After-hours commercial and industrial cleaning available by arrangement.

To ensure best results:

• Remove clutter from surfaces.
   
• Ensure laundry and dishes are cleared.
   
• Secure pets.
   
• Provide access to power and water.
   
• Ensure site safety compliance (for commercial/industrial/post-build).
   

Suppa Cleaning Solutions shall not be liable for:

• Consequential loss
   
• Loss of profits
   
• Client failure to disclose hazards or special care requirements
   

By engaging Suppa Cleaning Solutions, the Client acknowledges they have read and agreed to these Terms & Conditions.